Frequently Asked Questions
I make it a point to ship orders the same week of purchase, or, at the very latest, in the next workweek. For the most accurate shipping times, please refer to the specific carrier and mode chosen at checkout.
If for any reason I cannot ship an item in the time promised, I will send a message to your provided email.
Please note: shipping may be delayed or shipping times longer during the holdiay season or inclement weather.
I am sorry that you received a wrong or defective item. Please contact me at info@alamovarieties.com so that I may evaluate the problem and make it right.
I have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact me at info@alamovarieties.com. Please note that returns will need to be sent to Alamo Varieties at the following address: 1659 W State Hwy 46 Ste 115, #146, New Braunfels TX 78132, United States.
If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact me for any return question at info@alamovarieties.com.
The best method to contact me is through the contact form below, or through this email: info@alamovarieties.com. I check this email every day during the workweek and will get back to you as soon as possible.
You can also send a letter addressed to Alamo Varieties, 1659 W State Hwy 46 Ste 115, #146, New Braunfels, TX 78132.